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Rental Industry & How To Fight Fraud

The Vacation Rental industry has, in recent years, become very targeted by fraudsters because of its high-ticket items (the average price of a fraudulent booking ranges from $238-$588, according to Sift Science) and intangible goods – which means there is nothing to collect. In addition, with instant booking capabilities, it becomes increasingly difficult for small teams to investigate every transaction and quickly detect fraudulent activity.

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You’ve seen that video before? Let me get things straight.

A few days ago, I realized that one of our competitors was using a video they filmed themselves to try and discredit us in front of companies we were discussing business deals with. If you’ve seen this video, then this article is for you!
In full disclosure, a few members on my team discouraged me from writing this article, believing we shouldn’t even dignify this type of behavior with a response, but in my opinion we have always been transparent with our customers and quite unafraid to address things directly! Not to mention that this shook my values so much that I had to write this article.

So, let’s get to the point here.

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