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5 Questions You Should Ask Your Identity Verification Provider

Ensuring users are who they claim to be is without a doubt, one of the most critical steps to implement within your online services, be it at onboarding or checkout. Why is this so important, you may ask? Because without the reassurance that comes with having legitimate, verified users, your platform and clients could be left exposed to potential security threats.

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How to verify the identity of your users without hurting your conversion rate

Online operations grow by the minute and with them the need to verify in a secure way who is on the other side of your screen. You’ve probably heard the old adage “On the internet, nobody knows you’re a dog”. Well, now you can! And what’s more, it’s easier than you think. Integrating a strong identity verification service can help you find out exactly who your customers are.

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Why does user verification matter?

You don’t need to be a marketing expert to know that user experience matters these days. You probably already have some metrics to measure this in your company, from NPS to conversion rates at each stage of your funnel. And you are right! Bad UX can cause a loss in customers: studies show that 60% of customers who’ve had poor customer experience are unlikely to return.

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Online lending: How to build a powerful process to eliminate fraud

During the last two years, we’ve been actively discussing this crucial subject with our clients operating in online lending and microcredit spaces. Our objective was to understand how we could help them reduce drastically the number of default rates they encounter on their websites. The main keyword here? Process. And no, this is not a scary word – it’s just the most efficient way of dealing with user verification in your company.

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KYC / AML: What do lending companies need to ask their users to be compliant in Mexico?

If we’ve learned something in the last few months, it’s that the industry of lending and microcredits is booming in Mexico, with companies like Konfio receiving more than USD $100 million in recent weeks. And all these companies have something in common: they need to be compliant with Mexican financial sector laws and regulations, which is easier said than done – especially for those who are just launching here.

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